Alien Care PEV Coverage Plan
WHAT IS ALIEN CARE?
Alien Care is a monthly subscription that keeps you riding! It covers everything our warranty doesn't. Currently, two Alien Care plans are available, Alien Care and Alien Care Plus. Alien Care covers any consumables needed for riding, like inner tubes, tires, bearings and more. Alien Care Plus includes everything in Alien Care as well as comprehensive crash insurance with a small deductible so you can ride without worry.
HOW DO YOU GET ALIEN CARE?
Alien Care plans must be purchased with one of our personal electric vehicles (PEV's). Alien Care may not be purchased after a PEV has been purchased or as a standalone purchase. Once it is canceled it can not be reactivated.
Both Alien Care plans are available to customers in North American and international countries but international customers will have to cover the shipping cost of parts.
ALIEN CARE VS. ALIEN CARE+
What is covered?
Plus - (Price breakdown below)
Free Tire Sealant
Discounted prices on non-OEM parts
50% Labor Discount
Full Crash Coverage
Alien Care covers the following:
Free consumables include:
- Inner tubes
- Brake pads
- Brake rotors
- Suspension Shocks
Free tire sealant installed with applicable PEV purchase.
Discounted prices on non-OEM parts.
50% Discount on labor rates at any official Alien Rides repair facilities.
Alien Care + also includes:
Full Crash Coverage. Alien Care Plus provides the comprehensive crash coverage you need to keep riding. Under this plan, we will provide all necessary parts. Any broken or damaged parts that affect the rideability of your PEV will be replaced. A $50 deductible for parts not included in the free Alien Care consumable list applies for each incident claim. Small scratches or blemishes are not covered.
Extends your warranty. Alien Care Plus extends your PEV warranty for as long as you enroll in Alien Care Plus for.
Alien Care Scenarios
Alice rides her new Begode Master for three months, then her bearings start making noise. She needs a bearing swap and decides to upgrade them at the same time. After a brief video chat, we schedule some time for her to come to our Las Vegas repair center and swap her bearings.
- 3 months of Alien Care: $60
- Non-OEM bearing cost: $190
- Alien Rides Non-OEM bearing discount: -$40
- Normal labor cost for bearings: $250
- Discounted labor cost for bearing install: $125
- Savings over three months: $105
On day 1, Jason gets a tire change for his new Commander Pro. He gets the discounted non-OEM component under the Alien Care plan.
- 1 month Alien Care: $20
- Labor Cost: $150
- Alien Care discount: -$75
- Tire normal cost: $100
- Alien Care discount: - $20
- Total paid: $234
- Total savings: $75
Kevin is a bit of a crazy rider and within two weeks of owning his Inmotion V13 he has a massive crash while doing a foot drag. His V13 is totaled, but he is covered under Alien Care Plus.
- Free replacement: $4,599
- Deductible: $50
- 1 month Alien Care Plus: $99
- Total savings: $4,450
ALIEN CARE+ PRICING
Subscription costs are based on the vehicle tier they cover. Vehicle tiers are assigned based on design complexity and vehicle price.
Alien Care Agreement Terms and Conditions
This website is operated by Alien Rides. Throughout the site, the terms “we”, “us” and “our” refer to Alien Rides. Alien Rides offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By purchasing Alien Care from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before purchasing Alien Care. By purchasing Alien Care, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not purchase or utilize Alien Care. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Bought or sold a PEV purchased at Alien Rides? Alien Care enrollment can be transferred to a new owner as long as payment is not missed, but we must know the order number, PEV model and serial number. Once we know the original order number, and the new owner's contact information we can issue them an invoice for Alien Care if they want to maintain the subscription.
End User Duties
Various tasks may be required of the end user including video, diagnostic and part installation. For any Alien Care plan a short video chat session with us is required showing the issue and the serial number of the unit. From there we strive to promptly ship any parts needed to you.
Subject to Change
The benefits, terms and conditions of this program are subject to change at any time at the sole discretion of Alien Rides. We will give all users at least 30 days notice of all changes in the case they wish to unsubscribe from the Alien Care program.
Revocable and Cancellable
Alien Rides holds the right to cancel or discontinue this coverage plan for no specific reason. Alien Rides also holds the right to discontinue service to individual users for no specific reason.
Alien Care Plus Deductible
Alien Care Plus currently has a $50 deductible for incidents. Upon completion of video verification, an invoice for the deductible is issued and must be paid before any part replacements are shipped or repair work can begin. This deductible is per incident claim filed.
Alien Care provides parts for free. While we will attempt to guide and help users install parts we can not guarantee any amount of technical support for installing of parts. However we are willing to install parts with the discounted labor rate benefit at any of our locations.
All replacements, regardless of plan, are stock parts. Parts may also be used or refurbished, but we will do our best to ensure they look like new and that they will solve the particular issue you are facing. Upgraded and non-OEM parts are available at a discounted price depending on part.
What happens when I want to cancel my Alien Care plan?
Customers can cancel their Alien Care subscription at any time. If they cancel they will not be billed anymore for Alien Care they will also lose Alien Care benefits after the current Alien Care cycle ends.
Alien Care plans also fall under the general Alien Rides Terms of Service.
Further Coverage Details
One vehicle can only have one coverage plan active at a time, furthermore each individual vehicle must be covered by a separate subscription. We do allow changing from the Alien Care Plus to the Alien Care plan at any time but we do not allow upgrading from the Alien Care plan to the Alien Care Plus plan. This plan is only for insurance for part replacement of physical damage for the covered property of the subscriber only, it does not cover bodily injury or liability to any parties at all. The Alien Care Plus plan does not cover theft or loss of items or damage resulting from acts of war or nuclear activity; however, Alien Care Plus will cover damage resulting from an extraterrestrial invasion.