Warranty Information

General Warranty Terms 

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Alien Rides is proud to offer an industry-leading two-year comprehensive warranty from the date of product arrival. This warranty applies to any PEVs sold on our website. It does not apply to accessories, chargers, parts, performance parts, and vehicles sold under the RION and Tronic brands (see Performance Vehicle Warranty below).

Before shipping your order, we always perform quality assurance checks for function and damage. Once your new vehicle arrives, please inspect it. Any shipping damage must be reported to us with a video showing 0 miles on the display within 72 hours of receipt.

For questions regarding what is covered by the warranty, please refer to the table below:

Covered by Our 2-Year Warranty:

  • Controllers
  • Electronic systems (such as throttle components)
  • Motor defects
  • EUC suspension wear parts (shocks, pump bushings, bearings-sliders): 6 months
  • Vesc Controllers: 3 Months- Must register within 3 days of receipt 
  • Fast chargers: 12 months
  • Battery in PEVs (Custom Made/Range Extender Packs: 1 Year)

Not Covered by Our 2-Year Warranty:

  • Water damage (including snow, salt-infused roads, and mud)
  • Worn or damaged consumables (1, 2)
  • Damage from normal wear and tear
  • Crashes, misuse, or mishandling (3)
  • User-bricked firmware (4)
  • Motor rim
  • 3rd party firmware for Begode (will void all warranties), 3rd party lighting or audio
  • Brake pads (7)
  • Modifications

Consumables Include:

  1. Tires, inner tubes, brake components (including brake pads, brake calipers, and brake levers), suspension components, hand grips, and other similar items. Flat tires are not covered under warranty.
  2. EUC motor bearings and shock internals, and shock pumps are also considered consumable items, but we will cover bearing swaps for the first six months.
  3. Misuse and mishandling include but are not limited to damage from fast charging, exceeding the vehicle's weight and/or speed, misuse of the battery, or improper maintenance (the battery should not be stored at empty or full charge for long periods).
  4. When a customer bricks their firmware on an EUC or Scooter/PEV, we need to have you call/email in and do some troubleshooting. There is a way with some wheels to force an update (Begode). We may require you to ship in your old board so we can flash it in-house with firmware updating hardware. This may take a few days plus transit. Using third-party firmware will void all Alien Rides warranty. The customer may be liable for complete replacement if the wrong firmware is uploaded without consulting Alien Rides.
  5. Tronic Vesc controllers have a 30-day warranty provided by Tronic Controllers/RION in Los Angeles, California. 3Shul Controllers have a 90-day warranty. You must register your unit within 7 days of receiving it. Warranty must be approved by 3Shul. This could add a few days. Using improper settings or failing to properly tune your motor before ramping up settings will void your warranty. We are happy to have a remote tune session for 3Shul controllers before going above 50% rated settings. A Vesc controller will rarely blow with properly tuned motor settings. It is very easy to blow a controller if you don't have sensors set up and give too much power. Please be careful and ask for help before just sending it.
  6. Fast chargers have only a 12-month warranty. The customer must ship back for RMA/Warranty inspection. If it is determined that the charger was blown due to improper use (240/120V selector switch), we will void the warranty.
  7. Brake pads are consumable and not covered under warranty. Defects in the brake lever or caliper, such as leaks, may be covered for the first 60 days only, they are not covered after the first 60 days.

We have many customers bring in their wheels with modifications for additional loads on the battery such as audio or lights. If you use a third-party light that draws power from any 5V/12V or main battery bus line, all warranty for electrical components will be void.

Alien Rides will provide remote diagnostic and guidance services to fix your PEV once you have the parts that we send. We can also compensate you for local repairs when a quote is approved in advance. When video guidance is not desired, we will repair your PEV free of charge at the warehouse. For domestic orders where this is necessary, we will require the customer to pay for one-way shipping, and we will pay to ship it back.

Due to high shipping costs, for warranty parts for customers outside the continental United States, customers are liable for shipping.

All warranty requests must be in writing via email or chat with a timestamp within the terms of your warranty.

When you are shipping in a vehicle for warranty service, any 3rd party accessories that impede service will be billed at $200/hr for removal. Any rusted bolts, pedals, or bent/damaged parts due to rain and heavy use, or additional add-ons that may impede our staff on routine repairs will also be billed at the $200/hr rate. (Main culprits are large aftermarket 3D-printed pads, panels, bent pedal rods, and stripped bolts.)

We try to stock a variety of parts, but occasionally parts will run out. We will do our best to order these parts from the manufacturer.

Our warranty is transferable a single time, but the original owner must notify us of any transfer details, and we must register the warranty under the new owner. We will not proceed with a warranty request until this process is requested by the original purchaser.

All original parts must be returned and inspected before any warranty claims will be processed.

For warranty claims, please fill out the form below, and we will be in touch ASAP.

International warranties are limited due to the complex and expensive shipping rates for parts. For example, we cannot ship batteries outside of the USA for warranty unless it's to Canada. This is due to UN battery shipping laws. For parts, international customers must pay full international shipping, whereas our USA customers do not have to pay anything for normal ground shipping on warranty parts.

Performance Vehicle and Part Warranty Specifics

High-performance vehicles, like RIONs, are extremely fast and built to be ridden hard. For all RION and Tronic brand items, we offer:

  • Three months to cover manufacturer defects including parts, shipping, and labor.
  • After the initial three months, we offer free labor, shipping not included.
  • Beyond that, we will always work with you to keep your performance PEV running.

An extended warranty is offered at the time of purchase.

Instructions for Issuing a Warranty Claim

VSETT Scooters: For initiating a warranty claim on a VSETT scooter, you must submit a video of the problem. In the video, you must include the serial number (15 or 16 characters printed in silver text on the neck), the battery model (as indicated by the yellow sticker also on the neck), and the problem you are concerned about. All three elements must be included in the video. Ensure there is no background noise in the video and that the camera is held steadily so that we can hear and see the problem clearly.

Gotway Begode and Extreme Bull Vehicles: For initiating a warranty claim on any Gotway Begode or Extreme Bull vehicle, you must submit a video of the problem and a photo of the 11-character serial number that can be found on the right side of the motor or on the box. Ensure there is no background noise in the video and that the camera is held steadily so that we can hear and see the problem clearly.

Inmotion Electric Unicycles: For initiating a warranty claim on any Inmotion electric unicycle, you must submit a video of the problem and a photo of the 16-character serial number beginning with 'SN' that can be found on the box or in the Inmotion app once connected to the wheel. Ensure there is no background noise in the video and that the camera is held steadily so that we can hear and see the problem clearly.

KingSong Electric Unicycles: For initiating a warranty claim on any KingSong electric unicycle, you must submit a video of the problem and a photo of the 13-character serial number beginning ‘KSSA’ that can be found on the box or in the KingSong app once connected to the wheel. Ensure there is no background noise in the video and that the camera is held steadily so that we can hear and see the problem clearly.