Warranty Information

Warranty Policy Updated 3.17.25

General Warranty Terms
Click here for our Return Policy.

Alien Rides is proud to offer an industry-leading one-year comprehensive warranty from the date of product arrival. This warranty applies to any PEVs sold on our website, excluding accessories, chargers, parts, performance parts, and vehicles sold under the RION and Tronic brands (see "Performance Vehicle Warranty" below).

Before shipping your order, we conduct quality assurance checks for functionality and damage. Please inspect your new vehicle thoroughly upon arrival. Any shipping damage must be reported with a video showing 0 miles on the display within 72 hours.

What’s Covered

  • Controllers

  • Electronic systems (e.g., throttle components)

  • Motor defects

  • EUC suspension wear parts (shocks, pump bushings, bearings/sliders): 6 months

  • VESC controllers: 3 months (must register within 3 days of receipt)

  • OEM or aftermarket fast chargers: 12 months

  • Hyper chargers (1,000W+): 6 months

  • PEV batteries (custom-made/range extenders): 1 year

  • Some models (mainly closeouts) may have shorter warranties, clearly stated in the product listing.

What’s Not Covered

  • Water damage (including snow, salt, mud)

  • Consumables (tires, brakes, suspension, etc.)

  • Damage from normal wear and tear

  • Crashes, misuse, or mishandling

  • User-bricked firmware (especially Begode/Extreme Bull)

  • Damaged motor rims

  • Third-party firmware, lighting, or audio mods

  • Brake pads (consumable items)

Warning: Never update firmware on Begode/Extreme Bull products without contacting us. Their apps often contain unstable test firmware that may brick your unit. If you proceed without our approval and damage your board, it may not be covered under warranty.

Consumables Include

  • Tires, inner tubes, brake components, suspension parts, hand grips

  • EUC motor bearings, shock internals, and pumps (bearing warranty: 6 months)

Misuse and Mishandling Includes

  • Fast charging beyond rated specs

  • Exceeding weight/speed limits

  • Improper battery storage or maintenance

  • Letting batteries sit at full or empty for extended periods

Repairs and Third-Party Shops

We have a few vetted third-party repair shops available if you're not near our San Francisco location.

  • You are responsible for labor costs; Alien Rides covers parts.

  • We may consider covering third-party labor in rare, complex cases (e.g., BMS replacement).

  • Routine repairs (controller swaps, motors, etc.) are customer-responsibility if not done in-house.

Warranty Expectations

The PEV industry does not have a dealer network like cars. You are expected to complete most warranty-related part swaps. We can assist with video support if needed, but basic mechanical understanding is expected.

Ship It to Us Instead

Don't want to do the repair yourself? You can ship your vehicle to our San Francisco location, and we’ll take care of it. Return shipping is on us.

Shipping Policy for Warranty Parts

We offer free shipping for warranty parts to customers in the continental U.S. (lower 48).

For non-continental U.S. locations (Hawaii, Alaska, Puerto Rico, etc.):

  • We cannot ship lithium-ion batteries alone due to UN3481 Dangerous Goods air freight restrictions.

  • Customers are responsible for all shipping costs (to and from).

  • Customers must arrange their own shipping. We cannot coordinate or research shipping options.

Manufacturer warranties may still apply and often extend beyond 1 year. For customers outside the lower 48, we can provide contact info (email or WhatsApp) for the manufacturer. We do not act as an intermediary.

Customs fees and charges for any new or warranty parts are the responsibility of the customer, not Alien Rides.  We will specify if parts are warranty, but the customer may have to contact customs explaining that we can't put a $0 value on a warranty item but the full price.   Any customs fees for new vehicles or parts are not pre-paid and are to be paid by the customer.

We may offer basic diagnostic support remotely in English only.

24/7 Begode Support (WhatsApp)

Need fast Begode help? We can create a WhatsApp group for instant support. While our U.S. team sleeps, the Begode team in China can step in to assist around the clock. Join directly using this link: 

Battery Warranty Policy

Opening any lithium-ion battery pack voids the warranty. This is for your safety and ours.

If there's a battery issue, you must ship the full battery back to us via UPS Ground. Our certified specialists will test it and, if needed, replace internal components such as the Battery Management System (BMS). We do not sell replacement BMS units or battery cells separately due to safety and liability concerns.

If a customer installs any non-original parts—including aftermarket BMS units, charge boards, wiring modifications, or any component not supplied by Alien Rides—that could result in misuse of the battery, overheating, cell damage, or injury, the entire battery and vehicle warranty will be voided. This includes any damage or failure caused by crashes, unauthorized repairs, or modification attempts.

When a battery is ridden down to 0% and left in that state, it can cause serious issues that may void the warranty. The Battery Management System is designed to protect the battery by cutting off charging when voltage drops too low. For example, if you end a ride with only 5% battery and leave the vehicle unused for months, natural self-discharge (about 1% per month) could lower the battery voltage to a critical level. If the voltage drops too much, the BMS may prevent charging altogether, and while your charger may display a green light (normally indicating a full charge), the pack may actually be under 0%.

It’s important to monitor your battery carefully. If you notice any warning signs—such as beeping, sirens, or charging issues—you must act quickly. For most batteries, you have 48 hours to send the unit in for evaluation and potential repair before the warranty is voided.

For Begode batteries, the situation is more urgent: Their loud internal buzzer can rapidly drain a battery from 2% to critical levels in under a week. Once the battery falls below a certain voltage threshold, it becomes unsafe to recharge or bypass the BMS.

If your Begode battery starts beeping, it’s critical that you arrange for shipping within 48 hours. Waiting too long can cause irreversible damage to the battery cells, making it impossible to safely charge. In such cases, the battery will likely need to be replaced entirely. Contact us immediately to expedite the shipping process and prevent further issues before your battery reaches a critical low-discharge state.

Fast Charger Warranty

  • OEM chargers up to 1000W: 12-month warranty

  • Chargers over 1000W (Hyper Chargers): 6-month warranty

  • No warranty if cords/cables are cut, soldered, or modified

  • We offer adapters to avoid modifying OEM cables

If your charger has issues, send it in. We’ll inspect and repair or replace it. Return shipping is covered.

Submitting a Warranty Request

  • Submit all claims via email or chat (not phone/text).

  • Include full details and a timestamp.

  • Follow up within 30 days of initial contact.

  • Generic statements like “motor issue” are not enough—videos or proof are required.

Shipping a vehicle?

  • Remove aftermarket parts that block service, or we will charge $200/hr for removal.

  • Damaged bolts or stripped screws will also incur labor charges.

Performance Vehicle Warranty

RION & Tronic Products:

  • 3-month full warranty (parts, labor, shipping)

  • Free labor after 3 months (shipping not included)

  • Extended warranty available at purchase

  • Never open the VESC Tool app. It will void your warranty.

Tronic VESC Controllers:

  • 30-day warranty (Tronic/RION)

  • 3Shul Controllers: 90-day warranty (register within 7 days)

  • Improper settings void the warranty

Instructions for Warranty Claim Submissions

VSETT Scooters – Video showing serial number, battery model, and issue.
Begode/Extreme Bull – Video with motor number (right side).
Inmotion EUCs – Video + 16-character serial (starts with "SN").
King Song EUCs – Video + 13-character serial (starts with "KSSA").
Raev Bikes – Warranty must be activated at raevbikes.com/pages/product-registration

Redo Package Protection

If you selected Redo at checkout, your order is protected during shipping. This does not cover signed-for deliveries.

Redo includes **free round-trip shipping for warranty claims. Without it, only the return shipping (back to you) is covered.

Most products come with a 1-year warranty. However, this protection does not apply to returns or exchanges outside of warranty terms or our standard return policy.