Warranty Information

General Warranty Terms 

Click here for return Policy

Alien Rides is proud to offer an industry-leading two-year comprehensive warranty from the date of product arrival. This warranty applies to any PEVs sold on our website, excluding accessories, chargers, parts, performance parts, and vehicles sold under the RION and Tronic brands (see Performance Vehicle Warranty below).

Before shipping your order, we conduct quality assurance checks for functionality and damage. Upon receiving your new vehicle, please inspect it thoroughly. Any shipping damage must be reported to us with a video showing 0 miles on the display within 72 hours of receipt.

Covered by Our 2-Year Warranty:

  • Controllers
  • Electronic systems (e.g., throttle components)
  • Motor defects
  • EUC suspension wear parts (shocks, pump bushings, bearings/sliders): 6 months
  • VESC Controllers: 3 months (must register within 3 days of receipt)
  • OEM or aftermarket fast chargers: 12 months
  • Hyper chargers (1,000 watts or above): 6 months
  • PEV battery (Custom Made/Range Extender Packs): 1 year (see Battery Warranty Policy Below)
  • Some Models (mainly closeouts) will have 1 year warranty clearly in the product title on the product page.  If you do want one of the closeout models, with a 2 year warranty, we can accommodate, and will bill extra
  • Water damage (including snow, salt-infused roads, and mud)
  • Consumables (tires, brake components, suspension, etc.)
  • Damage from normal wear and tear
  • Crashes, misuse, or mishandling
  • User-bricked firmware
  • Motor rims
  • 3rd party firmware (voids warranty), 3rd party lighting/audio
  • Brake pads (consumable)

Consumables Include:

  • Tires, inner tubes, brake components, suspension parts, hand grips, etc.
  • EUC motor bearings, shock internals, and pumps (warranted for 6 months for bearing swaps)

Misuse and Mishandling include fast charging, exceeding vehicle weight/speed limits, battery misuse, improper maintenance, or storing a battery at empty or full charge for extended periods.

We have a few vetted third-party repair shops (non-Alien Rides) available for customers who are not near our main Alien Rides location in San Francisco. If you need to use one of these shops, prior authorization from Alien Rides is required before any work is done.

In certain cases, we may cover the labor costs, but this is determined on a case-by-case basis. Authorization must be obtained beforehand to ensure coordination between the third-party repair center and Alien Rides. Please note, this is not a guarantee that we will cover any third-party repair costs; it depends on the nature of your warranty repair and our approval process.

ASAP 24/7 Begode Support

We have a quick and easy way to set up a WhatsApp group for immediate Begode warranty support. Skip the hassle of emails and get instant, 24/7 assistance.

When our team in the U.S. is resting, the Begode team in China is active and ready to assist. This ensures continuous support around the clock, leveraging time zone differences to provide you with the fastest resolutions possible.

Battery Warranty Policy

Important: Opening any lithium-ion battery pack in your PEV will void the warranty and may result in harm or property damage.

For battery-related claims, the entire battery must be shipped back to us securely via UPS Ground. Our certified specialists will conduct tests and, if needed, replace the Battery Management System (BMS). We do not sell replacement BMS units or battery cells directly due to liability concerns.

Fast Chargers

At Alien Rides, we are committed to providing reliable and high-quality service for all our products. Below are the terms for our fast charger warranty.

We offer a 12-month warranty for all OEM chargers up to 1000 watts. This warranty covers repair or replacement in the event of any manufacturing defects or performance issues. For fast chargers rated above 1000 watts, we provide a 6-month warranty. The warranty period begins on the date of purchase and applies to chargers that have not been externally modified.

It is important to note that any modification, such as cutting or soldering of cables or cords by anyone other than Alien Rides, will void the warranty. To help preserve your warranty, we offer adaptors that eliminate the need to cut into the OEM charger cables.

If you experience an issue with your charger, we may need to inspect it in person. The customer is responsible for shipping the charger to us. Once we have inspected the charger, we will either repair it or replace it with a new unit at no additional cost. Alien Rides will cover the return shipping for the repaired or replacement unit.

Our goal is to ensure that your charging experience is safe, reliable, and hassle-free. Please contact us with any questions or to initiate a warranty claim by clicking contact us at the bottom of any page. 

Warranty Requests

All warranty requests must be submitted in writing via email or chat, with a timestamp confirming submission within the warranty terms. Phone calls or text messages are not sufficient to "toll" or pause the warranty period. A general statement of having an "issue" is also insufficient to initiate a warranty claim. Requests sent via email or chat must be followed up within a reasonable amount of time, defined as within 30 days from the initial submission, to ensure the claim can be processed. Full details, including follow-ups, must be provided, and approval must be obtained within this timeframe and before the warranty period expires. For example, if you experience an issue with your motor, an email stating "motor issue" alone does not qualify. You must follow up with supporting materials, such as videos, to help us seek manufacturer approval while the warranty is still active.

When shipping a vehicle for warranty service, any 3rd-party accessories impeding service will be billed at $200/hr for removal. Rusted bolts, bent parts, or damaged add-ons also incur this rate. Parts may occasionally run out, but we will order these from the manufacturer.

Warranties are Non-Transferable.

Aftermarket Pads/ Non OEM Parts must be removed prior to dropping or shipping in for warranty.  This is due to the significant time we have to spend removing and re-installing items.  If your vehicle is shipped in, and aftermarket items are in the way we will bill to remove and re-install.  If there are screws that are stripped or damaged due to prior customer removal, we will bill for the time spent to remove stripped screws.



_________________________________________________________________

Batteries Left at Low Voltages

When a battery is ridden down to 0% and left in that state, it can cause serious issues that may void the warranty. The Battery Management System (BMS) is designed to protect the battery by cutting off charging when voltage drops too low. For example, if you end a ride with only 5% battery and leave the vehicle unused for months, natural self-discharge (about 1% per month) could lower the battery voltage to a critical level. If the voltage drops too much, the BMS may prevent charging altogether, and while your charger may display a green light (normally indicating a full charge), the pack is actually under 0%.

It’s important to monitor your battery carefully. If you notice any warning signs—such as beeping, sirens, or charging issues—you must act quickly. For most batteries, you have 48 hours to send the unit in for evaluation and potential repair before the warranty is voided. For Begode batteries, the situation is more urgent: their loud internal buzzer can rapidly drain a battery from 2% to critical levels in under a week. Once the battery falls below a certain voltage threshold, it becomes unsafe to recharge or bypass the BMS.

If your Begode battery starts beeping, it’s crucial that you arrange for shipping within 48 hours. Waiting too long can cause irreversible damage to the battery cells, making it impossible to safely charge. In such cases, the battery will likely need to be replaced entirely. Contact us immediately to expedite the shipping process and prevent further issues before your battery reaches a critical low-discharge state.

Maintenance and Noise Disclaimer

PEVs require regular maintenance of brakes, tires, steering, motors, suspension, and more. We inspect all critical components before shipment, but it is essential to periodically check and maintain these parts, especially after extended use.  It is the owners responsibility to make sure all bolts remain tight.  

Squeaking and Noise Disclaimer:
Squeaks and noises from suspension, brakes, or other components are normal and not covered under warranty. These sounds are common in PEVs and reflect the balance between performance and affordability.

To reduce noise, we recommend applying lithium or Teflon spray to suspension components. For brake squeaks, clean or replace the brake pads. If using old pads, use a blow torch to burn off contaminants, or replace them for a quicker solution.

Performance Vehicle and Part Warranty

RION and Tronic Products:

  • 3 months for manufacturer defects, including parts, shipping, and labor
  • Free labor after 3 months (shipping not included)
  • Extended warranty available at purchase
  • RION DOES NOT COVER ANY WARRANTY if customer ever opens VESC TOOL on ios/ android.  DO NOT MAKE ANY CHANGES!   The firmware should never be updated at any time.  It is running a special compile from version 6.02 VESC Tool.  

Tronic VESC Controllers:

  • 30-day warranty (Tronic Controllers/RION)
  • 3Shul Controllers: 90-day warranty (must register within 7 days)
  • Warranty void if improper settings are used

Instructions for Issuing a Warranty Claim

VSETT Scooters: Submit a video showing the serial number, battery model, and issue. No background noise, and hold the camera steadily.

Begode/Extreme Bull Vehicles: Submit a video of the issue, including the motor number on the right side of the motor.

Inmotion Electric Unicycles: Submit a video and a photo of the 16-character serial number starting with 'SN'. 

King Song Electric Unicycles: Submit a video and a photo of the 13-character serial number starting with 'KSSA'.

Redo: Free Returns & Exchanges + Package Protection

If you opted for the Redo service at checkout, your order is protected against shipping damage or loss.  This does not cover packages that have been signed for as delivered.  This service also includes free round-trip shipping for warranty claims. Without Redo, only the return shipping is covered after your unit is serviced.

Most products come with a 2-year warranty. However, this protection does not apply to returns or exchanges outside of warranty terms or our standard return policy.