Real-Time Warranty Support with Alien Rides

Real-Time Warranty Support with Alien Rides and Manufactures Directly in a group chat

Welcome to our new real-time warranty support system! We've introduced a seamless process using WhatsApp live chats to ensure faster resolutions for your warranty needs. Here’s everything you need to know about how it works:

If you’re having any issues getting whatsapp going, call 415.341.2281, and Kevin will assist you.

Meet the Customer Service Team

If you already have WhatsApp on your mobile device, start by scanning the QR code or clicking on the link next to each Alien Rides employee. If you do not have WhatsApp installed, scroll down for links to download WhatsApp, or search for "WhatsApp" in your app store.

• Kevin: https://wa.me/qr/RQHZ2UFIRK3VM1
  

• Raub: https://wa.me/qr/BZXRRC5IUTYCN1
  
  
  

• Alli: https://wa.me/qr/Z36POYRWIM7TP1
  

•  -We will then start a group chat with the whole team and the Manufacture (inmotion, begode, kingsong, kaabo, etc)

Warranty Parts Shipping Options

We strive to keep all parts in stock, but due to Begode’s frequent release of new models, it can be challenging to stock every component at all times. Here are your options:

Free Shipping from California

• If we have the part in stock, we’ll ship it for free.

• If the part is out of stock, it will be included in our weekly air shipment from Begode and shipped to you once it arrives in our California warehouse. This process takes a few extra days but remains free.

Super Quick Air Shipping from China

• $50 fee for expedited shipping directly from Vendor in china-excluded large heavy items

• Ideal for customers needing parts urgently.

Setting Up WhatsApp Support

Download WhatsApp:

• Download for iOS

• Download for Android

 

Important Communication Guidelines

• Group Messages Only: Always communicate via the group chat. Please refrain from direct messaging (DM/PM) any individual employee.

• Faster Resolutions: Customers love this system because it eliminates delays from email exchanges. Many issues are resolved the same day, and parts can be shipped out immediately by us or Begode.

Why WhatsApp?

We’re constantly working to enhance your experience. This system:

• Speeds up resolutions.

• Provides access to multiple team members simultaneously.

• Reduces miscommunication.

We’re excited about this new process and confident you’ll enjoy the improved service experience. If you have any questions about setting up your group chat or using the system, call 415.341.2281 and speak to Kevin #2 (Alien Rides Employee, known as "Kevin Kevin" on Facebook Groups).